Shipping policy

• OUR SHIPPING COMMITMENT
  Silo Safety Solutions is committed to processing and shipping your first aid kits and medical supplies as quickly as possible. We understand that preparedness cannot wait — whether you’re stocking a home, a workplace, or a vehicle, we aim to get your order to you safely, accurately, and on time

 

• ORDER PROCESSING
  All orders are subject to the following processing timeline before shipment:
  • Standard orders are processed within 1–2 business days of order confirmation and payment clearance.
  • Custom-assembled kit orders may require up to 3–5 business days for processing, depending on the complexity of the order.
  • Orders placed after the daily cutoff time (see table above) will begin processing on the next business day.
  • Business days are Monday through Friday, excluding U.S. federal holidays.
  • During peak periods (e.g., hurricane season, back-to-school, year-end), processing times may be extended by 1–2 additional business days. We will display a notice on the Site when this applies. You will receive an email confirmation with tracking information once your order has shipped. Please allow up to 24 hours for tracking data to become active in the carrier’s system.

 

• DOMESTIC SHIPPING (UNITED STATES)
  We ship to all 50 U.S. states, Washington D.C., and U.S. territories including Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO military addresses. Delivery to U.S. territories and military addresses may take longer than
  standard estimates.                                                                                               Our domestic carrier partners include [UPS / FedEx / USPS / other]. The Company reserves the right to select the most appropriate carrier for your order based on size, weight, destination, and service level selected.
  
  
  
• SHIPMENT TRACKING                                                                                        Once your order ships, you will receive an automated email containing:
  • Your tracking number
  • The carrier name and a direct link to the carrier’s tracking page
  • Your estimated delivery date
  You can also track your order at any time by logging into your account at silosafety.com or by contacting our customer service team. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to activate in the carrier’s system.

 

• DELIVERY ATTEMPTS AND FAILED DELIVERIES                                             Most carriers will make up to three (3) delivery attempts before returning a package to us. If a delivery is unsuccessful:
  • The carrier may leave a delivery notice with instructions for pickup or re-delivery.
  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, the Customer will be responsible for the cost of re-shipment.
  • We will contact you to arrange re-shipment. If we do not receive a response within 14 days, the order may be
  cancelled and a refund issued minus the original shipping cost and any return shipping fees.
  Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the Customer. Address correction fees charged by carriers will be passed on to the Customer.
  

 

• LOST OR DAMAGED SHIPMENTS                                                                       We carefully inspect and securely package every order before shipment. However, once a package is in the carrier’s possession, we have limited control over how it is handled.                                                                                                                                                                                                                               If your package arrives damaged:                                                                    Take photographs of the outer packaging and the damaged contents before discarding any materials.
  • Contact us at team@silosafety.com within 72 hours of delivery with your order number
  and photos.
  If your package is lost in transit:
  • If your tracking information shows no movement for 5 or more business days, contact us.
  • We will open a trace investigation with the carrier. Investigations typically take 5–10 business days.
  • If the carrier confirms the package as lost, we will ship a replacement or issue a full refund at no additional cost to you.
  Please note: packages that show “Delivered” in the tracking system but cannot be located are not automatically considered lost. We recommend checking with neighbors, building management, or a secure location on your property before filing a claim.

 

• CHANGES TO THIS POLICYWe reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting to our website. We encourage you to review this page before placing an order. Continued use of our Site after changes are posted constitutes your acceptance of the updated policy